FAQs

FREQUENTLY ASKED QUESTIONS

FREE SHIPPING IN THE UNITED STATES

We offer free shipping standard in the United States (lower 48 States excluding Alaska and Hawaii) and a flat rate of $19.95 to the United Kingdom.  Shipping price does not include United Kingdom duties. If you would like further information about international shipping to your country please email us at cs@naayabymoonlight.com.

ORGANIC PRODUCTS:

Our organic products are made with 100% certified organic cotton. All our fabric and yarn for our organic products are purchased from a certified organic supplier.

GIFT PACKAGING

For gift items please add your special gift message in the special instructions box in the shopping cart. Each gift item comes gift wrapped ready in tissue with card and twine.

REFUND/RETURN POLICY: 

Original sales receipt must accompany returns.

Sale items are a Final Sale and not refundable or exchangeable.

We accept returns for exchange or refund 30 calendar days after delivery of the regular priced product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • without showing signs of use or damage in any way
  • within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return  policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Customer is responsible for all shipping costs if seller is not at fault.

Moonlight Designs LLC
15 William Street
New York, NY 10005

Customer Service email:
cs@naayabymoonlight.com